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Refund Policy
Deonardo Design Studio wants you to be completely happy with your purchase. If you are not completely satisfied with any new product purchased, you may return the DVD for a full refund within thirty (30) days of the day your order shipped (the “Ship Date” on your invoice) subject to the following conditions:
- Your return shipment must include the original invoice.
- All DVDs must be returned in their original condition. DVDs must not be opened and must be factory sealed to receive a refund. All of the original packaging, including DVD, bonus DVD, case, booklets and liner notes must be included in your return shipment.
- Unless we made an error in order processing or shipping, return shipping fees will apply. Shipping charges will be automatically deducted from your refund account. Deonardo Design Studio is not responsible for the cost of returning your return shipment.
- Shipping and handling charges for the original shipment to you are non-refundable.
Deonardo Design Studio cannot accept the return of opened items or items returned more than thirty (30) days past the Ship Date.
Deonardo Design Studio is not responsible for any damage that may occur in the return shipment of your order.
Previously Viewed DVDsPreviously viewed DVDs are non-refundable.
Promotional Items
Occasionally, Deonardo Design Studio may include a promotional item in your shipment at no cost to you. Promotional items may not be returned to Deonardo Design Studio for a refund, credit or replacement for any reason.
Replacement of Damaged or Defective Items
if your order arrives damaged, please return it immediately for a full refund. Deonardo Design Studio will replace a DVD only if it is damage or defective. Simply return the DVD and all of its original packaging and a replacement DVD (if available) will be sent to you.
RefundsDeonardo Design Studio will notify you of your refund via e-mail after we have received and processed the return item. A refund will be issued in the same form of payment originally used for purchase.
Exchanging an Item
Deonardo Design Studio does not accept online orders for exchange. If you receive an item in error, please return the item for a full refund.
Privacy Policy
DEONARDO DESIGN STUDIO recognizes the importance of protecting the privacy of all visitors to the DEONARDO DESIGN STUDIO website. The following explains how we handle information that we learn about you when you visit our site.
Personally Identifiable Information
Personally identifiable information, including names, addresses, e-mails and the like, is collected on this website only when it is voluntarily provided by a visitor to our site. DEONARDO DESIGN STUDIO shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless ordered to do so by a court or other governmental agency.
Collecting Data
The DEONARDO DESIGN STUDIO website may deposit "cookies" in a visitor's computer. Cookies are pieces of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site. We never save passwords, credit card information or other personal identifiable information in cookies.
Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Information Removal
If you prefer not to receive information from us, please send us an e-mail at sales@deonardo.com. Please include your name and e-mail address and any message.
Additional Information
Transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of DEONARDO DESIGN STUDIO may be able to access or intercept transmissions or private communications without
DEONARDO DESIGN STUDIO's permission or knowledge. DEONARDO DESIGN STUDIO takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
DEONARDO DESIGN STUDIO shall not, under any circumstances, including but not limited to negligence, be liable for any special, incidental or consequential damages that result from the disclosure or use of the information or materials on this site.
DEONARDO DESIGN STUDIO reserves the right to change this Privacy Policy at any time. Any such changes shall be posted on this site.
BY USING THIS SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE ENTIRE PRIVACY POLICY.
© DEONARDO DESIGN STUDIO, 2007 All right reserved.
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